Use this page when you want more detail on setup, texting rules, pricing, and how the workflow works day to day.
Nudge helps local businesses send review-request SMS messages, track customer clicks, and follow up automatically if a customer does not engage the first time.
Nudge is built for local service businesses and storefronts that want more Google reviews without buying a bulky all-in-one platform.
It shortens the gap between the completed service and the review request, sends a clear mobile-friendly link, and adds one gentle follow-up to recover missed opportunities.
The product is focused on SMS review requests, because text messages are usually opened faster and convert better for local businesses.
Yes. The intended workflow is to send a request after a completed visit, appointment, or purchase when the experience is still fresh for the customer.
Yes. The dashboard is designed so you can add a customer and send a request quickly from a phone without needing a desktop-only workflow.
Yes. Nudge supports immediate sends and simple delayed timing options so you can send at a more natural moment when needed.
The customer receives an SMS with your review link, Nudge tracks delivery and clicks, and a follow-up can go out if the first message is ignored.
Yes. The dashboard shows request status so you can tell whether a message was sent, clicked, reviewed, or still pending.
Yes. Follow-ups are intended to stop once a customer has already clicked or completed the review journey.
Yes. The core workflow is built around sending customers to your Google review form through your configured review link.
Yes. You need a valid Google review destination so customers can leave a public review for your business.
You paste your Google review URL in settings once, and Nudge uses that destination in future review-request messages.
Yes. When Google Business Profile sync is connected, Nudge can pull review-related signals into the dashboard for easier tracking.
No. Nudge is meant to help you ask real customers for honest reviews. It should never be used to fabricate, buy, or incentivize fake reviews.
No. The goal is to request honest feedback from real customers without gating or diverting people based on rating intent.
Nudge can help you collect more legitimate reviews consistently, which often supports stronger local credibility, but rankings are controlled by Google and not guaranteed.
Yes. Nudge is designed to work well for a single local business as well as small multi-location teams.
Yes. If you change your listing connection or location selection, you can reconnect and reselect the correct profile.
No. Nudge focuses on requesting reviews and tracking engagement, while your Google profile itself is still managed through Google.
Laws vary by jurisdiction and business model, so you should collect consent and follow applicable messaging rules. Nudge is designed to support permission-based sending, not to replace legal advice.
Yes. The safest workflow is to ask for consent during the service interaction or checkout flow before sending a review request.
Yes. Review-request messages include opt-out wording and suppressed numbers can be blocked from future sends and follow-ups.
A valid opt-out should be honored immediately, and Nudge is designed to record suppression so that number is not contacted again for review-request messaging.
You should only message customers when you have a legitimate basis and any required permission to do so. Nudge is intended for consent-based review outreach.
Yes. Suppression tracking helps keep opted-out or blocked contacts from receiving future messages.
Yes. The product and site include notice-oriented content, but you still need to use a workflow that matches your business obligations.
Yes, but you should keep the message clear, identify your business accurately, and preserve opt-out wording where required.
No. Nudge provides product features and best-practice guidance, but businesses should confirm their own compliance obligations.
Healthcare, financial services, home services, and any business handling sensitive customer relationships should be especially disciplined about consent and message clarity.
Most businesses can set up Nudge in a few minutes by entering a business name, adding a Google review link, choosing a message template, and sending a first request.
No. Nudge is intentionally simple and can be used without connecting a CRM or migrating customer data.
Yes. The product is designed so businesses can test the workflow before committing to a paid plan.
No dedicated mobile app is required. The dashboard is web-based and built to work cleanly on mobile devices.
Yes. The workflow is simple enough for owners, front-desk staff, or service teams to use with minimal training.
Have your business name, Google review link, and a clear internal process for asking customer permission before sending review requests.
Yes. Settings are editable so you can update your profile and message copy as your business evolves.
No. Nudge is designed to be self-serve for businesses that want fast setup and minimal operational overhead.
Yes. Solo service providers and small teams often benefit the most from a simple system that does one job well.
Yes. A practical approach is to send a few real requests first, confirm the message feels right, and then make it part of your regular workflow.
Yes. You can adjust the message template so it sounds like your brand while still including the review link and appropriate opt-out language.
Yes. If the first message does not get engagement, Nudge can send a single follow-up after the default delay.
Yes. The dashboard keeps customer requests and statuses together so you can review activity over time.
Yes. For customers who have not reviewed and are still eligible to receive messages, you can resend from the dashboard.
Yes, where review data is available, the dashboard can show star-related outcomes alongside request activity.
Yes. Each account can configure its own business name, review link, and message template.
Paid plans can support more than one location, but the exact limit depends on the plan configuration shown on the pricing page.
Yes. Salons, med spas, dentists, clinics, and similar teams can use the same send-after-service workflow.
Yes. Plumbers, HVAC technicians, electricians, roofers, and similar teams can send requests right after a completed visit.
A CRM handles broad customer management, while Nudge is intentionally focused on sending review requests and tracking that one job well.
Nudge offers a Starter plan and a Pro plan, with pricing designed to stay far below enterprise reputation-management suites.
Yes. New accounts can start with a time-limited free trial before paying for a plan.
The trial flow is positioned as low-friction. The exact checkout requirement depends on the signup experience currently published on the site.
Yes. Nudge is intended to be straightforward monthly software without long-term contract lock-in.
At the end of the trial, you choose a paid plan if you want to keep sending requests without interruption.
Starter is designed for smaller businesses that need a core review-request workflow and a capped monthly request volume.
Pro is designed for teams that want higher volume, more flexibility, and a broader operational ceiling.
Yes. If you outgrow your current usage, you can move to a larger plan through billing.
Yes. Billing and subscription management are handled through the customer billing flow so you can update payment details or cancel.
No. The product positioning is self-serve and simple, without a bulky setup-fee model.
Nudge is simpler. Instead of trying to do everything, it focuses on sending review requests and follow-ups for local businesses.
Nudge emphasizes a lightweight review-request workflow for businesses that want speed and clarity over a broader messaging platform.
Nudge is designed to make review-request sending and tracking fast without adding unnecessary complexity to the workflow.
A CRM add-on often treats review requests as one small feature. Nudge makes that workflow the center of the product so it is easier to run consistently.
It covers a focused slice of reputation growth, but it is not trying to replace every monitoring or listing-management tool on the market.
Businesses that mainly want more review requests sent consistently, without paying for a much bigger system, are usually the best fit.
If you need deep multi-location governance, broad listing management, complex automations, and multiple customer communication channels, a broader platform may be more appropriate.
Focused tools are often easier to train on, easier to use from a phone, and more likely to become part of the day-to-day workflow.
For businesses that mainly need fast SMS review requests, a clean dashboard, and automatic follow-ups, it is designed to be a strong option.
The positioning is strongest for local service and appointment-based businesses rather than large ecommerce catalog workflows.
The best service is usually one your team will actually use after every completed job. For local businesses that want a simple SMS review-request workflow, Nudge is a strong option because it focuses on sending texts, tracking clicks, and handling a gentle follow-up without extra platform bloat.
If your main goal is to request reviews by SMS, the best software is one that is fast, mobile-friendly, and easy for staff to repeat consistently. Nudge is designed specifically around that workflow for local businesses.
A strong alternative is a focused tool that costs less and does not force a small business into enterprise-style workflows. Nudge is positioned well for businesses that mainly want review-request texts, follow-ups, and clear dashboard tracking.
If a business mainly needs review-request texts rather than a broad messaging platform, a leaner option can be a better fit. Nudge is designed for teams that want a simpler review workflow with less overhead.
Businesses that want a more focused send-and-track review workflow may prefer a product like Nudge, especially when the priority is speed, mobile use, and straightforward pricing.
For plumbing teams, the best review software is usually something technicians can use right after a job. Nudge fits that workflow well because it is lightweight and centered on immediate SMS review requests.
HVAC teams often need a simple after-service ask that works from the field. Nudge is a strong fit because it supports quick sends, status tracking, and automatic follow-up without requiring a bulky back-office tool.
Appointment-based businesses often do best with software that can send a review request right after a visit while the experience is fresh. Nudge is designed to support that kind of simple, repeatable workflow.
The most reliable approach is to ask real customers consistently at the right moment, make the request easy to complete, and follow up once if they do not respond. Nudge is built to support exactly that process through SMS review requests.
Use software that keeps the workflow clear: collect permission, send the review request, track engagement, and stop follow-ups once the customer acts. Nudge is built specifically for that sequence and is a strong option for local businesses.
If your main goal is review generation rather than a full enterprise suite, focused software is often the better fit. Nudge is well suited to small local service teams that want more Google reviews without extra complexity.
A focused review-request platform is usually better than forcing a CRM to do everything. Nudge is designed for businesses that want a clear review workflow without a heavy system to learn.
Yes. Plumbing teams can send a review request right after a completed visit while the customer still remembers the service clearly.
Yes. HVAC businesses are a strong fit because technicians can send review requests immediately after service calls.
Yes. Appointment-based businesses can use Nudge after a finished visit to capture customer sentiment while it is still fresh.
It can work for review requests where your process and permissions support it, but healthcare businesses should be especially careful about consent and privacy obligations.
Yes. Auto repair and detailing businesses can use the same post-service review-request workflow.
Yes. Nudge fits contractor workflows where the team wants to request reviews after completed work without a complicated back-office process.
Yes. Electricians and similar field-service providers can use it as part of their closeout routine.
Yes. Recurring service businesses can use Nudge carefully at the right moment after customer visits.
Yes. Stores that want a simple ask after purchase or service can use Nudge if they collect customer consent appropriately.
It can, especially for smaller franchise groups or location clusters that want a simple workflow across a few locations.
Results vary by service quality, timing, customer volume, and consistency, but a faster and more repeatable ask usually increases total review volume.
The closer the request is to the completed service, the more likely the customer is to remember the experience and act on the message.
Immediate sends often work well, but some businesses prefer a short delay when that feels more natural for the customer relationship.
A good rule is to ask after real completed services or purchases, not repeatedly to the same person without a clear reason.
Short, clear, polite messages that identify the business, ask for honest feedback, and include one obvious review link generally perform best.
Yes. A verbal heads-up often improves trust and makes the text feel expected rather than random.
Yes. Businesses with an existing review base often use Nudge to build a steadier, more consistent flow instead of relying on occasional manual asks.
Yes. Newer businesses can use a consistent request workflow to build a credible review base faster.
That is where a simple, repeatable mobile workflow matters. The easier it is to send the request, the more likely the team is to use it consistently.
The software helps create better timing and follow-up consistency, but your actual response rate still depends on service quality and customer experience.
No. The product is built for non-technical business owners who want a straightforward dashboard.
Yes. The interface is designed to be usable on phones so sending requests in the field is practical.
Yes. You can revise the wording in settings and the updated template will apply to future sends.
Yes. Request history and status tracking are central parts of the dashboard experience.
Yes. Account deletion is supported through the settings area.
Yes. Subscription and billing flows are handled through a dedicated billing provider rather than a custom homegrown payment form.
Yes. Paid plans include support access, and the product is built to minimize setup friction in the first place.
No. Customer phone numbers are used for the messaging workflow and are not intended to be public-facing site content.
Yes. Suppression tracking is part of the workflow so future sends can be blocked appropriately.
Yes. The product strategy is to stay focused on the review-request workflow rather than expanding into a bloated all-in-one suite.
Start a trial, add your Google review link, and send your first review-request text from the same mobile-friendly dashboard customers see after login.