Cleaning is one of the most review-driven local services. Nudge makes the ask part of the routine without adding work for the office or the crew.
Nudge gives cleaning services a fast way to ask for reviews after every visit, with timing rules that work for both one-time cleans and recurring clients.
For one-time cleans, send the request a few hours after the crew leaves. For recurring residential clients, send the request after the first or second visit, then once again at the six-month mark. Asking after every recurring visit feels like spam — asking on key milestones builds the long-term review count.
Cleaning is a trust-driven purchase. Customers care about who is in their home or office and whether they will do good work. A profile with 60+ recent reviews from real clients does the trust-building work for you before the first call comes in.
Only text clients who have agreed to receive messages, name your company, and include the STOP opt-out. Most cleaning clients already get text reminders for appointments, so a post-clean review text fits naturally into how your team already communicates.
Cleaning customers usually do not check email immediately after the crew leaves. They text the cleaner directly with quick questions, the family group chat with a photo of the spotless kitchen, and the babysitter with logistics. A review-request text lands in the same flow.
Why text-based review requests consistently outperform email for local service businesses.
The best timing window for review requests and how to hit it consistently after every job.
Six review-request text templates you can copy today, plus the rules that separate the ones customers respond to from the ones they ignore.
No — that feels like spam, especially for recurring weekly or bi-weekly clients. The right rhythm is: after the first or second visit, again at the six-month mark for ongoing clients, and once after every one-time service like move-out cleaning or deep cleans.
Two to four hours after the crew leaves. The home or office still feels noticeably cleaner, and the customer has had time to admire the result. Earlier than two hours and the customer might not have walked through everything yet; later than four hours and the impact starts to fade.
Send it to whoever has the most direct experience of the clean — usually the person who lets the crew in. For commercial cleans, that is often a building manager or office manager rather than the head of the company.
Reach 30 to 50 within the first year of consistent asking, then keep adding 5 to 10 per month. Steady velocity matters more than total volume — a cleaning company with 60 reviews from the last 12 months will outrank a competitor with 200 reviews from 3 years ago.