Roofing customers spend more, wait longer, and care more about reviews than almost any local trade. Nudge makes the post-job ask easy to send and impossible to forget.
Nudge gives roofing companies a clean way to ask for reviews after every job, build the social proof that wins big-ticket customers, and protect against scam-artist competitors.
Send the review-request text the morning after the install is complete and the cleanup is done. Roofs feel like a much bigger purchase than a typical service call, and customers want a beat to step back and admire the finished work before reviewing it.
Roofing reviews are weighted more heavily by skeptical customers than reviews for almost any other trade. Storm-chasing scams and high-ticket pricing make homeowners cautious. A profile with steady, recent, specific reviews answers most of those concerns before the call even happens.
Only text customers you have written permission to contact, name your company in the first line, and include a clear opt-out. The professionalism of the post-job text becomes part of the customer's overall impression of your company.
Most roofing customers will not think about a review until prompted, and the prompt that lands a few hours after the install completes will be answered far more often than one buried in their inbox a week later.
Clear review-count targets for local businesses trying to build trust and improve map-pack visibility.
Why text-based review requests consistently outperform email for local service businesses.
The best timing window for review requests and how to hit it consistently after every job.
The morning after the install is complete and the cleanup is finished. Customers like a beat to admire the new roof before reviewing it, but waiting more than 24 to 48 hours sees response rates drop sharply. For repair jobs, send the request the same day.
A steady stream of local reviews from real customers is the single strongest signal a homeowner can use to filter out fly-by-night storm-chasing operators. Profiles with 50+ reviews from the last 12 months almost always outrank and out-convert competitors with thin or stale review histories.
Only if the customer specifically thanks you or expresses appreciation for the inspection. A review-request text after a free quote where the customer chose a competitor will feel out of place. After a friendly, helpful inspection that ended on good terms, a request is fine.
Yes — high-ticket customers prefer texts more than business owners assume. The ones who care about formality have already gotten the formal contract and warranty paperwork; the post-job text feels like a friendly, personal follow-up rather than a marketing email.